FAQ

Which Photoshop versions are supported?

This varies from set to set so please check the individual pages before ordering. The most recent releases (including the Visual series and the Pro actions) require CS4 or later.

Support Included?

We offer support by email, online chat or the support ticket system. If necessary we can offer secure remote control support.

What are Photoshop scripts?

Photoshop scripts are small programs in javascript that Photoshop can run. Scripts offer some features that standard actions don’t. Some products are entirely script based (and might have their own user interface) whereas some are used in combination with actions. Many of our script based action sets are run from the action palette as usual and the end user will see no difference in operation to standard actions.

Why do I get a "javascript is missing" error when I run an action?

This means that the javascript files have not been installed. Please run the installation program that comes with your download before running the action. If there is not installer (currentlt 1clickPro) please copy the files to your hard disk as instructed in the PDF guide.

Do the actions works with Photoshop Elements?

No the actions do not work with Photoshop Ellments. It might be possible to get some of the actions to work in Elements but we cannot support this or recommend that you buy the actions for use with Elements.

It is possible that in the future we will introduce a subset of actions that are Elements compatible so please check back at a later date.

How are the actions delivered?

After payment has gone through you will be emailed a download link for the actions, usually this takes only a few minutes. You are also given the option of a CD as well as the download at extra cost. Usually the actions are small downloads so a CD is not really required.

The 1-click DVD contains all the items available and will be posted out from the UK so please allow for delivery.

The Borders & Edges and Texture actions are larger downloads so are not recommended for those without a fast internet connection.

Do the actions work with with Windows and/or Macs?

Actions are cross platform and work with both Windows and OSX. As long as you can run Photoshop you can run the actions.

Please note that The Works V download has separate editions for PC and Mac so please make sure your order the correct version.

Is there a trial version available?

Unfortunately no. Due to the nature of the products it is not possible to create a trial or demo version. 

Is there an upgrade policy?

Discounts are usually available for existing customers. There is also the option of upgrading to the DVD/The Works  by paying just the difference from the DVD price and your existing purchases.

A certain action gives an error or only works with certain images - what’s wrong?

Some Photoshop operations do not work with 16-bit images or images that are not in RGB mode. Many actions will work with 16bit images but can only be guaranteed to work with 8 bit images. This is not a fault or a problem with the actions but rather a limitation of Photoshop itself.

The actions also expect the image to start off with a single layer called “background” (the Photoshop default). The results can be unpredicatable if your starting image has multiple layers.

I have a French/German/Spanish version of Photoshop, can I still use the actions?

Currently the actions only support English language versions of Photoshop. Some of the actions will work with non-English languages but we cannot guarantee this.

The Borders & Edges contain just PSD files so this are language independent and will work with any image processing software that supports layered .PSD files.

What payment options are available?

You can pay by all common credit, debit cards, PayPal, wire transfer etc.

Order processing is securely handled by Fastspring e-commerce providers. To check out Fastspring visit their webite at www.fastspring.com.

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